Last updated: 1 November 2026
Changed your mind?
You have 14 days from the day you receive your order to tell us you want to cancel it, and a further 14 days to send the items back to us. To cancel, email [contact email] with your order number. Items must be unused, unwashed and in their original condition and packaging.
Please note the cost of returning items is paid by you, unless the item is faulty or not as described. We recommend using a tracked service, as we cannot be responsible for items lost on their way back to us.
Refunds
We will refund you within 14 days of receiving your returned items (or of receiving proof that you have sent them back). Refunds go back to the original payment method and include the standard delivery cost you paid.
Wrong size?
Check our Size Guide first. If you need a different size, email us and we will swap it if we have it in stock.
Faulty, damaged or wrong items
If your order arrives damaged, faulty or not what you ordered, please contact us as soon as possible at [contact email] with your order number and photos. We will put it right with a replacement or a refund, and we will cover the return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.
Items we cannot take back
Personalised or made-to-order items, unless faulty, and digital downloads once you have started to download them.
Contact
[contact email], [business address].